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2020-21 disaster season

In an emergency, call Triple Zero (000) for help.

Help is available if you have been affected by the 2020-21 disaster season.

Visit Disaster Assist to see what's available to people affected by: 

Southern Queensland storms and floods in March 2021

New South Wales storms and floods in March 2021

Western Australian bushfires in February 2021


The National Bushfire Recovery Agency was established to lead and coordinate the national response to rebuilding communities affected by the ‘Black Summer’ bushfires in 2019-20.

We remain focused on helping these communities recover, however we will also support people impacted by the current 2020-21 disaster season where we can, including directing people to immediate recovery support services and programs in their State or Territory.

The fastest and easiest way to claim disaster assistance is over the phone by calling 180 22 66. These Services Australia Disaster Assistance phone lines are open from 8am to 8pm local time, seven days a week. You can read more on the Disaster Assist website.

Find additional disaster relief and recovery support near you on the Recovery Connect portal.

If you need help with translating and interpreting, call the Translating and Interpreting Service on 131 450 (within Australia). This service is for people who do not speak English in their daily lives, and for agencies and businesses to communicate with their non-English speaking clients.

It can help to talk

Natural disasters like bushfires and other traumatic ‘natural’ events are extremely challenging. You may have strong emotional and physical reactions.

Talking to someone can help. For crisis support, call Lifeline’s dedicated bushfire recovery hotline on 13 HELP (13 43 57) or visit the Lifeline website.

New national disaster recovery agency

Work is underway to establish a standing National Resilience, Relief, and Recovery Agency. 

The new agency will strengthen the Australian Government’s ability to support recovery from disasters and emergencies of national significance, and to build resilience. 

It will be set-up by 1 July 2021, in time for the 2021-22 disaster season.

You can read more about this announcement on our News page.