If you are in immediate danger, please call Triple Zero (000)

How You Can Help Support Bushfire Recovery Activities factsheet

As at 5 March 2020


The generosity from individuals, groups and organisations both demostically and internationally has been enormous and is appreciated by bushfire affected communities.

To help services deal effectively with on-ground recover, the Government asks that donations be in the form of financial assistance only. Coordination services have been overwhelmed with the volume of goods and services coming in.

Further along in the relief effort charities and support services may indicate that they are in a better position to receive donations of household goods and each organisation will make this known to communities.

If you wish to donate to bushfire recovery efforts, we recommend you check:

  • the ACNC Charity Register for additional information about charities you want to support, and
  • the ABN look up to confirm that the charity is an endorsed DGR and is eligible to receive tax deductible donations.


The National Bushfire Recovery Agency publishes a list provided by the Australian Treasury, Australian Taxation Office (ATO) and the Australian Charities and Not-for-profits Commission (ACNC) of registered charaties contributing to bushfire recovey efforts.

These charities accept tax deductible donations.


Some charities with a national reach include:


If you would like to volunteer, please contact the Volunteering Peak Bodies in your area.

Volunteering Australia provides information for prospective volunteers -www.volunteeringaustralia.org

  • GoVolunteer assists people with locating available volunteering opportunities – govolunteer.com.au
  • Volunteering ACT (02) 6251 4060
  • The Centre for Volunteering NSW (02) 9261 3600
  • Volunteering QLD (07) 3002 7600
  • Volunteering SA & NT (08) 8221 7177
  • Volunteering TAS (03) 6231 5550
  • Volunteering WA (08) 9482 4333
  • Volunteering VIC (03) 8327 8500


If you come across injured or orphaned wildlife, follow the advice of registered wildlife carer organisations.

If it is safe to do so, wrap the injured animal loosely in 100% cotton fabric and place gently in a ventilated box and contact your nearest veterinarian or wildlife carer organisation.

Practical ways you can ease the stress on wildlife, regardless of whether you’re in a fire-affected area, includes leaving water dishes and buckets around your garden or property in shaded areas, and keeping domestic pets away from native animals.

State and territory contact details for injured wildlife are:

Australian Capital Territory

RSPCA ACT at www.rspca-act.org.au/contact-injured-wildlife on (02) 6287 8100 (business hours)

ACT Wildlife at www.actwildlife.net on 0432 300 033 (24 hours)

For injured kangaroos call 13 22 81

New South Wales

WIRES (Wildlife Information Rescue and Education Service) at www.wires.org.au on 1300 094 737

NSW Wildlife Council has a list of wildlife rescue groups in NSW

Northern Territory

Wildcare at wildcareinc.com.au or 08 89 886 121 or 0408 885 341

Ark Aid at thearkvet.com/wildlife-rescue

Northern Territory Government at nt.gov.au/environment/animals/report-injured-wildlife-or-rescue


RSPCA Queensland at www.rspcaqld.org.au/what-we-do/care-for-animals/wildlife-hospital or on 1300 264 625

Wildcare Australia at wildcare.org.au or on 07 5527 2444

South Australia

RSPCA SA on 1300 477 722

Fauna Rescue at www.faunarescue.org.au or on 08 8289 0896


Wildlife Management Branch at dpipwe.tas.gov.au/wildlife-management or on 1300 827 727


Wildlife Victoria at www.wildlifevictoria.org.au or on 03 8400 7300

Western Australia

Wildcare at www.dpaw.wa.gov.au/about-us/contact-us/wildcare-helpline or on 08 9474 9055

Bushfire-affected communities rebuild portal (New South Wales)

A portal to connect individuals and businesses who can deliver goods and services to bushfire affected communities has been established by the NSW Government.

The portal will assist buyers to give first preference to local suppliers based in affected regions—aiding local economic recovery.

Go to https://tenders.nsw.gov.au/?event=public.scheme.show&RFTUUID=B9A30F09-99... or call 1800 679 289 for more information.

Bushfire-recovery scams and fraud

There are currently a wide range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams.

You can make report scams and access help at www.scamwatch.gov.au.

If you wish to make a donation towards those affected by the bushfires, please protect yourself with the following information:

  • Scammers are pretending to be legitimate well-known charities, creating their own charity names, and impersonating people negatively impacted by the bushfires.
  • Scammers are cold-calling, direct messaging and creating fake websites and pages on social media to raise funds.
  • Do not donate via fundraising pages on platforms that do not verify the legitimacy of the fundraiser or that do not guarantee your money will be returned if the page is determined to be fraudulent.
  • Be careful about crowdfunding requests as these may be fake and also come from scammers. Check the terms and conditions of funding platforms and ensure you are dealing with official organisations. If you are unsure, make your donation to an established charity instead.
  • If you are donating to an established charity or not-for-profit organisation, ensure it is registered and that you are on its official website by searching the Australia Charities and Not-for-profits Commission Charity Register.

If you think you have paid money to a scammer, please contact your bank immediately.

Key contacts


Contact name Contact number
Foundation for National Parks & Wildlife 1800 898 626
Wildlife Rescue 1300 596 457


Contact name Contact number
NSW Disaster Welfare Services Line 1800 018 444
Wires Wildlife Rescue 1300 094 737
Sydney Wildlife (02) 9413 4300
Rebuild Tender Portal 1800 679 289


Contact name Contact number
Wildlife Victoria (03) 8400 7300


Contact name Contact number
RSPCA SA 1300 477 722
Fauna Rescue (08) 8289 0896


Contact name Contact number
Wildcare (08) 9474 9055


Contact name Contact number
RSPCA ACT  (02) 6287 8100
ACT Wildlife 0432 300 033
Injured Kangaroos 13 22 81
Wildcare Queanbeyan (02) 6299 1966


Contact name Contact number
RSPCA QLD 1300 264 625
Wildcare Australia (07) 5527 2444


Contact name Contact number
Wildlife Management Branch 1300 827 727




Contact name Contact number
Wildcare (08) 89 886 121