If you are in immediate danger, please call Triple Zero (000)

How You Can Help Support Bushfire Recovery Activities factsheet

As at 23 January 2020

To help services deal effectively and efficiently with the on-ground recovery the Government is asking that donations be in the form of financial assistance only.

Charities and Donations

Please click on the list of contact details below for charities that are able to accept tax deductible donations and are working to support bushfire relief or recovery efforts.


Here is a list of some of the charities that have a national reach.

Contact name Contact number
Australian Red Cross 1800 733 276
St Vincent de Paul 13 18 12
Salvation Army 1300 662 217
Lifeline Australia 13 11 14
Save the Children Australia 1800 55 1800
Foundation for National Parks & Wildlife 1800 898 626

This list has been provided by the Australian Treasury, Australian Taxation Office (ATO) and the Australian Charities and Not-for-profits Commission (ACNC) and will be progressively updated.

If you wish to donate to bushfire recovery efforts, we recommend you check:

  • the ACNC Charity Register for additional information about charities you want to support, and
  • the ABN look up to confirm that the charity is an endorsed DGR and is eligible to receive tax deductible donations.

Further along in the relief effort charities and support services may indicate that they are in a better position to receive donations of household goods and each organisation will make this known to communities.

There are currently a wide range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams. Please see Bushfires and Scams on the ACCC website for further information.


If you would like to volunteer, please contact the Volunteering Peak Bodies in your area.

Volunteering Australia provides information for prospective volunteers - www.volunteeringaustralia.org

GoVolunteer assists people with locating available volunteering – govolunteer.com.au

Contact name Contact number
Volunteering ACT (02) 6251 4060
The Centre for Volunteering NSW (02) 9261 3600
Volunteering QLD (07) 3002 7600
Volunteering SA&NT (08) 8221 7177
Volunteering TAS (03) 6231 5550
Volunteering WA (08) 9482 4333
Volunteering VIC (08) 9482 4333


If you come across injured or orphaned wildlife, follow the advice of registered wildlife carer organisations. If it is safe to do so, wrap the injured animal loosely in 100% cotton fabric and place gently in a ventilated box and contact your nearest veterinarian or wildlife carer organisation.

Contacts for each state and territory can be found at:

Practical ways you can ease the stress on wildlife, regardless of whether you’re in a fire-affected area, includes leaving water dishes and buckets around your garden or property in shaded areas, and keeping domestic pets away from native animals.

More information on providing water for wildlife is available at www.wires.org.au/blog/emergency-food-and-water-for-wildlife.

Bushfire-affected communities rebuild portal (New South Wales)

NSW Government has established a portal to connect individuals and businesses who can deliver goods and services to bushfire affected communities. The purpose of this portal is to connect buyers with regional suppliers and vice versa.

The portal will assist buyers to give first preference to local suppliers based in affected regions—aiding local economic recovery.

Go to https://tenders.nsw.gov.au/?event=public.scheme.show&RFTUUID=B9A30F09-99EC-D33A-810D5B89C5B8A71C or call 1800 679 289 for more information.

Key contacts


  • Foundation for National Parks & Wildlife 1800 898 626
  • Wildlife Rescue 1300 596 457


  • NSW Disaster Welfare Services Line 1800 018 444
  • Wires Wildlife Rescue 1300 094 737
  • Sydney Wildlife (02) 9413 4300
  • Rebuild Tender Portal 1800 679 289


  • Wildlife Victoria (03) 8400 7300


  • RSPCA SA 1300 477 722
  • Fauna Rescue (08) 8289 0896


  • Wildcare 08 9474 9055


  • RSPCA ACT (02) 6287 8100
  • ACT Wildlife 0432 300 033
  • Injured Kangaroos 13 22 81
  • Wildcare Queanbeyan 02 6299 1966


  • RSPCA QLD 1300 264 625
  • Wildcare Australia (07) 5527 2444


  • Wildlife Management Branch 1300 827 727

Bushfires and scams

There are currently a wide range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams.

People can make a report on www.scamwatch.gov.au/report-a-scam or find more information about where to get help: www.scamwatch.gov.au/get-help

The ACCC has also set up a dedicated phone number for the public to report bushfire related scams. People can call 1300 795 995 to report these scams.

If you wish to make a donation towards those affected by the bushfires, please protect yourself with the following information:

  • Scammers are pretending to be legitimate well-known charities, creating their own charity names, and impersonating people negatively impacted by the bushfires.
  • Scammers are cold-calling, direct messaging and creating fake websites and pages on social media to raise funds.
  • Do not donate via fundraising pages on platforms that do not verify the legitimacy of the fundraiser or that do not guarantee your money will be returned if the page is determined to be fraudulent.
  • Be careful about crowdfunding requests as these may be fake and also come from scammers. Check the terms and conditions of funding platforms and ensure you are dealing with official organisations. If you are unsure, make your donation to an established charity instead.
  • If you are donating to an established charity or not-for-profit organisation, ensure it is registered and that you are on its official website by searching the Australia Charities and Not-for-profits Commission Charity Register.

If you think you have paid money to a scammer, please contact your bank immediately.