Managing attempted fraud
Our role at the NBRA is to help Australians to recover from the Black Summer bushfires. This is a national priority.
Bushfire-affected people and communities have access to significant government support. To help make sure support gets to those in genuine need, agencies administering grants or other payments undertake a mix of up-front application checks, post-payment compliance, and debt recovery activities.
Unfortunately, some people still attempt to deliberately claim payments they are not entitled to. The NBRA works closely with relevant authorities, including police agencies, to support any investigations and prosecutions of fraud.
If you have information about possible fraud, contact us on the details below. You can do this anonymously if you choose. Any information you have could help direct support back to bushfire-affected communities.
- Call the Fraud and Advice Hotline on 02 6152 3598
- Email the Fraud Helpdesk at firstname.lastname@example.org
- Write to:
Fraud Control Officer
Ministerial Support Division
Department of the Prime Minister and Cabinet
PO Box 6500
Canberra ACT 2600
Bushfire recovery fundraising scams
There are a range of appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams.
You can report scams and access help on the Scamwatch website.
If you wish to make a donation to those affected by the bushfires, protect yourself with the following information:
- Scammers are pretending to be legitimate well-known charities. They are creating their own charity names, and impersonating people impacted by the bushfires.
- Scammers are cold-calling, direct messaging, and creating fake websites and social media pages to raise funds.
- Do not donate via fundraising pages on platforms that do not verify the legitimacy of the fundraiser.
- Do not donate via fundraising pages that do not guarantee your money returned if the page is determined to be fraudulent.
- Be careful about crowdfunding requests as these may be fake and also come from scammers. Check the terms and conditions of funding platforms and ensure you are dealing with official organisations. If you are unsure, make your donation to an established charity instead.
- If you are donating to an established charity or not-for-profit organisation, make sure it is registered. Search via the Australia Charities and Not-for-profits Commission Charity Register.
If you think you have paid money to a scammer, please contact your bank immediately.