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Fraud and scams

Managing attempted fraud

Our role is to help Australians recover from the 2019–20 bushfires.

Bushfire-affected people and communities can get government support. To help make sure support gets to those who need it most, the organisations that manage grants or other payments conduct a range of:

  • application checks
  • post-payment compliance
  • debt recovery activities.  

Unfortunately, some people sometimes try to claim payments they are not entitled to. We work with authorities, including police, to support any investigations and prosecutions of fraud.

Bushfire recovery fundraising scams

There are many appeals raising funds for people and animals affected by the bushfires. Unfortunately, some of these are scams.

Report scams and get help on the Scamwatch website.

If you want to donate to bushfire-affected people and communities, you can protect yourself by remembering the below information:

  • Scammers pretend to be real and well-known charities. They may also create their own charity names and impersonate bushfire-affected people.
  • Scammers cold call, send direct messages, and create fake websites or social media pages to raise funds.
  • Do not use platforms to donate to bushfire recovery that do not prove the fundraiser is real. 
  • Do not donate via fundraising pages that do not guarantee to return your money if the page is proven not to be real.
  • Be careful about crowdfunding requests. These may be fake and could also come from scammers. Always check the terms and conditions of funding platforms and make sure you are dealing with official organisations. If you are not sure, donate to an established charity instead.
  • If you donate to an established charity or not-for-profit organisation, make sure it is registered. Search through the Australia Charities and Not-for-profits Commission Charity Register.
  • If you think you have paid money to a scammer, contact your bank immediately.

Who you can contact

If you are concerned about someone making fraudulent claims for government support, let us know by filling out this form or write to:

Fraud Control Officer
Ministerial Support Division
Department of the Prime Minister and Cabinet
PO Box 6500
Canberra ACT 2600

You can provide information anonymously.

Any information you provide could help make sure support goes to those who really need it.