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COORDINARE Bushfire Recovery

New South Wales

A story from NSW reflecting life in August 2020

A Bushfire Care Navigation Support Service has been established in the southern region of NSW with funding from the south eastern NSW Primary Health Network. MacKillop Family Services runs the Navigation Service to connect people with the right support.

Care Navigators work with people impacted by the bushfires who need physical and mental support. They also connect people with services such as housing, financial or practical assistance. 

Care Navigators can be contacted by telephone, online and in person and they work with local organisations such as doctors, Aboriginal Community Controlled Health Organisations and Local Health Districts to help ensure that services are delivered in a culturally safe way to support local communities. 

Mackillop’s Bushfire Care Navigation Support service received a request to support a local family. The Black Summer bushfires destroyed family’s sheds, vehicles, a caravan, fencing and building materials for the construction of their house. They did not have insurance and had been struggling to overcome the impacts of the fires. The experience of living through the bushfires also exacerbated pre-existing mental and physical health concerns for Penny*. 

Penny has greatly appreciated the emotional and practical assistance provided by Mackillop Family Services for herself and her children. This assistance has included help with applications and access to financial support, not just for bushfire recovery but also for assistance provided through the National Disability Insurance Scheme.

* Name has been changed to protect privacy.